Maps and measurements from the work.
Things we mapped, counted or priced while building training data and environments for agents that act on the phone, in the browser and in the physical world. Public sources only, and every number says where it came from.
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02
Robot Data Supply Chain: who pays for robot-learning data, and who collects itRobotics
A map of the physical-AI data market in seven layers: the labs and robot makers that buy, the brokers in the middle, the field teams and gig apps that collect, and the hardware and checking tools around them. Dollars per hour at each step, and how sure we are about each buyer.
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01
Phone Tree Atlas: what an AI caller meets on 47 real support linesVoice
We pointed an automated caller at the customer and provider lines of US airlines, banks, carriers, health insurers, pharmacies, government agencies and utilities, and mapped each one up to the point where it asked for an ID. Who answers with AI, who wants an SSN first, and where the lines break.